Communicating one-to-one at work
Overview
From body language to interview skills, this course enhances the skills required to get the most out of one-to-one communication in the workplace.
Learning objectives
- Understand the impact of non-verbal communication
- Understand the importance of one-to-one communication
- Know how to conduct interviews in the workplace
Who is it for?
Anyone who engages in one-to-one communication, especially individuals who have a communication development need.
Course content
- Effects of attitudes, perception and cultures on the interpretation of non-verbal messages
- Range of non-verbal behaviours which can affect people in the workplace
- Aspects of face-to-face communication, including appearance, impact, body language
- Consideration of the recipient’s needs
- A range of direct communication methods relevant to the workplace, such as counselling and disciplinary interviewing
- Realisation that choice of communication method is political and cultural
- Range of direct communication methods relevant to people outside own area of responsibility, including written, telephone, e-mail and face-to-face discussions
- The importance of succinct and accurate records of one-to-one oral communication
- Interview types – formal and informal, including selection, exit, grievance, disciplinary, counselling, appraisal, supervision and information gathering/investigation
- Appropriate climate for conducting interviews
- Structure and format of interviews according to purpose
- Legal and ethical considerations in relation to interviewing
- Questioning and listening techniques
- Impact of non verbal communication
- Ways to analyse and interpret information
- Recording information and interview outcomes
- The importance of feedback
Contact us to book this course or discuss your requirements in more detail.
