Managing conflict in the workplace
Overview
Conflict in the workplace is widely reported to be on the increase with little sign of turnaround in the next few years. This course develops participant’s knowledge and skill to support individuals through conflict at work.
Learning objective
Know how to resolve conflict in the workplace
Who is it for?
Managers or teams responsible for managing conflict situations at work. This course is often built into programmes designed to develop high-performing teams.
Course content
- Possible causes of internal conflict, eg personal versus business objectives/values
- Causes of interpersonal friction at work, including bullying and harassment
- The effects of conflict on performance and the individual at work
- Stages in the development of conflict
- The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this
- Ways to create harmony at work and engender a positive atmosphere
Contact us to book this course or discuss your requirements in more detail.
