Providing quality to customers
Overview
This course provides a solid foundation for building a quality-driven culture in any organisation.
Learning objectives
- Understand quality within an organisation
- Know how to deliver quality within an organisation
Who is it for?
Anyone responsible for driving up quality in your organisation.
Course content
- Quality and its importance to customers (internal and external); difference between quality assurance and quality control
- Difference between design quality and process quality standards
- The cost of quality (positive and negative aspects)
- Total quality management
- Quality systems – ISO 9000, EFQM and IiP (the benefits of accreditation, and how to gain it)
- The total quality management concept
- Practical steps to quality – team approaches
- Records for maintaining quality
- Tools for quality – the role of statistics in quality control as relevant to organisation
Contact us to book this course or discuss your requirements in more detail.
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