Understanding the communication process in the workplace
Overview
Setting excellent communication foundations is essential for any internal communication strategy to work. This course helps develop all round understanding of how to improve communication across your organisation.
Learning objectives
- Understand the communication process and relevant communication media
- Know how to increase information awareness in the workplace
Who is it for?
Everyone who communicates within organisations.
Course content
- The importance of effective communication at work and the effects of poor communication
- The stages in communication: sender -encoding – transmission – decoding – receiver
- Possible barriers to communication and methods to overcome them
- Ways to ensure effective communication in the workplace
- Different types of communication including oral, written, visual, and electronic and their relative advantages and disadvantages
- Techniques of face-to-face and indirect communication, and when each is appropriate
- How to use feedback to check effectiveness of communication
- The five human senses, and how to use them effectively in the workplace
- Active listening skills
- Focused and wide angle observation for data gathering in the workplace
- Perception and its effects on the interpretation of data
- Significance of non-verbal communication and body language
Contact us to book this course or discuss your requirements in more detail.
